Updated at 2025-02-25

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Native Herbals By Dr. Monali, which is responsible for your information under this Return & Refund Policy.
• Customer: Refers to the company, organization, or person that signs up to use the Native Herbals By Dr. Monali Service to manage the relationships with your consumers or service users.
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Native Herbals By Dr. Monali and use the services.
• Service: Refers to the service provided by Native Herbals By Dr. Monali as described in the relative terms (if available) and on this platform.
• Website: Native Herbals By Dr. Monali’s site, which can be accessed via this URL: https://nativeherbals.in
• You: A person or entity that is registered with Native Herbals By Dr. Monali to use the Services.

Return & Refund Policy

Thanks for shopping at Native Herbals By Dr. Monali. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Native Herbals By Dr. Monali. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Native Herbals By Dr. Monali, you agree to the terms set forth below along with our Policy.

If there’s something wrong with what you bought, or if you are not happy with it, you have 1 week to request a refund and return your item.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

We at Native Herbals By Dr. Monali commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Native Herbals By Dr. Monali is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process, but you will be notified when you receive your money.

Shipping

Native Herbals By Dr. Monali is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place—the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies, those changes will be prominently posted here. Unless otherwise required by law, if you continue to use the Service after such updates, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: contact@nativeherbals.in
• Via Phone Number: 9820911718
• Via this Link: https://nativeherbals.in/contact-us/
• Via this Address: 103, First Floor, Jagdale Avesa, Pokhran Road No. 2, Thane West – 400610

Native Herbals By Dr. Monali operates under the parent company Ayursamhita Products & Services LLP.